Frequently Asked Questions

Where are we?

Gabba Central Shopping Centre
Ground Floor – Shop 13b
803 Stanley Street
Woollongabba, Brisbane, 4102 Qld
Shop Entry: 4 Gibbon Street
(Same Complex As Coles Supermarket Across From The Gabba Cricket Grounds)

When are we Open?

Holiday 2023/2024 Trading Hours
22nd Dec 2023 Friday 9:00am – 5:00pm^
23rd Dec 2023 Saturday 10:00am – 1:00pm
24th Dec 2023 Sunday – CLOSED
25th Dec 2023 Monday – CLOSED public holiday
26th Dec 2023 Tuesday – CLOSED public holiday
27th Dec 2023 Wednesday – CLOSED
28th Dec 2023 Thursday – CLOSED
29th Dec 2023 Friday – CLOSED
30th Dec 2023 Saturday – CLOSED
31st Dec 2023 Sunday – CLOSED
1st Jan 2024 Monday – CLOSED
2nd Jan 2024 Tuesday 9:30am – 4:00pm^
3rd Jan 2024 Wednesday – CLOSED
4th Jan 2024 Thursday 9:30am – 4:00pm^
5th Jan 2024 Friday 9:30am – 2:00pm^
6th Jan 2024 Saturday – CLOSED
7th Jan 2024 Sunday – CLOSED
8th Jan 2024 Monday – Return to normal trading hours
Hire for 10 days over the holiday closure and pay for just 5 DAYS (minimum 23/12/23 to 2/1/2024).
i.e. hire for 14 days that includes 23/12/23 to 2/1/2024 and pay for 7 days.


Normal Trading Hours
Monday 8:45am – 5:00pm^
Tuesday 9:00am – 5:00pm^
Wednesday 9:00am – 5:00pm^
Thursday 9:00am – 5:00pm^
Friday 9:00am – 5:00pm^
Saturday: 10:00am – 1:00pm^
Sunday – Closed
QLD Public Holidays: 10:00am – 1:00pm^
National Public Holidays: Closed

^We may close earlier if we have no further booking for the day.


After Hours Pickups & Returns

Black Dog Camera Hire does offer after hours order pickups and returns. There is a fee attached to this service and as we are a small team it is subject to staff and stock availability. This is not a guaranteed available service, so please check with the office on 07 3036 0997 or call or text Jason on 0414 717 817 to check availability. Once availability is confirmed payment must be made in advance. This is listed as a purchasable item on our website.  Search “after hours” in the search bar and select the correct voucher for your after-hours request. Or our staff can book it in for you.


Fees for After Hours Pickups & Returns:

Before or After Regular Opening Hours (Mon-Sat) – $200

Christmas Day, Boxing Day, Good Friday, Easter Day, Easter Monday – $400

Sundays and all other Public Holidays – $300


*We may be briefly closed for deliveries from time to time, however, we will always endeavour to be open for booked pick-ups and returns.

How old do I have to be to rent?

You must be 18 years or over to rent yourself, otherwise you will need a Parent or Guardian to rent on your behalf.

Do I need identification?

Yes, All customers need to present a minimum of two forms of Identification from Australian authorities upon first rental and every 12 months thereafter. New customers also need to present a bill or invoice with their name and address listed that matches the ID address and was issued within the last 3 months.

At least one form of Identification must be from Group A or Group B, the 2nd can be from Groups A, B or C, however combined they must contain your name, address, photo and prove Australian citizenship and/or Australian residency (i.e. green medicare, permanent residence visa).
(if you do not have Identification with your photo on it then you must agree to us taking and hold your photo on file for you to be able to hire).
In general, Australian Issued Drivers Licence and Medicare Card will meet the requirements.

Group A
-A fully certified birth certificate (or copy certified by a Justice of the Peace)
-A current passport
-An Australian citizenship certificate

Group B
These items must include a photo for verification
-A current licence or permit issued under Australian law that has your photo, name and address, eg. Driver’s licence
-Identification issued by Government authorities eg. Public Service Employee ID

Group C
-Pension Card, Health Care Card
-Official correspondence addressed to you such as a public utility account (eg. gas, water, electricity), council rates, bank statement or similar
-Medicare, Bankcard, Visa or other credit card
-A student identification card issued by an Australian educational institution

What if you are not an Australian citizen?

All customers will need present satisfactory Identification. If you are not an Australian citizen / resident then the below Identification is required, along with a credit card bond as listed below in the bond section.
-A current passport
-A current visa for Australia
-Proof of address in Australia within the last 8 weeks
-Proof of address in the country your passport was issued from
-Bond may be waived if you have an Australian resident co-sign the hire agreement.

Please note any attempt to leave the country with rented equipment will be considered theft (unless authorised in writing from Black Dog Camera Hire).

Do I have to pay a bond?

If you pay for your rental with a valid credit card and are an Australian citizen and you meet the Identification requirements, you pick up in person and the rental equipment value is under $3,000.00, then usually nil bond is required unless it is your first rental with us.

If equipment value is under $3,000.00 the bond will be $400.00.
If equipment value is $3,001.00 to $7,999.99 the bond will be $7500.00.
If equipment value is $8,000.00 to $14,000.00 the bond will be $1,000.00.
If the equipment value if $14,001.00 to $20,000.00 the bond will be $2,500.00.

Additional bonds may apply if the rental manager has completed a risk assessment of hirer/user experience level, the environment in which the equipment will be used and it is deemed the equipment may be at risk of suffering from misuse damage, water damage, dusk & dirt intrusion or accelerated wear (other than normal wear) or at higher risk of being transported by courier (including uber type couriers) that has been organised by the customer. These bonds can range from $100 to 100% of the equipment value but are generally in line with the table below.

If you are not an Australian citizen/resident then we will most likely require a refundable bond (credit card only). The bond required will be different depending on how much equipment you wish to rent.
NOTE: Bond is only refundable if the equipment is returned on time in the same condition as hired, otherwise part or all the bond will be forfeited.

Equipment Value Bond Value
less than $500 $100
$500 – $1,000 $250
$1,001 – $1,500 $500
$1,501 – $2000 $750
$2,001 – $3,000 $1,000
$3,001 – $4,000 $1,300
$4,001 – $6,000 $1,800
$6,001 – $8,000 $2,500
greater than $8,000 $5,000

Do I need ID the 2nd or subsequent time I may rent?

For Australian citizens, after your first rental, you are simply required to present a valid photo ID showing your current address. If you have not rented with in 12 months of you previous rental, you will be required to present two vaild forms of identification again.

I have found a camera / lens on your website I would like to hire – what now?

The easiest way is to book online using our booking system.
You can also email us at If you need something urgently, please phone us and we can process your booking over the phone 07 3036 0997.
When placing you’re booking, please nominate the equipment you would like to hire as well as the dates, pick up and drop off times. We will then contact you to confirm a pick-up time at our office at Shop 13b, 803 Stanley Street, Woolloongabba, Brisbane QLD 4102, where collect your items and pay for the hire in-person. If you are unable to collect in person, we can process your booking online or over the phone via credit card and arrange to have the equipment couriered to you and back to us again. You will also be asked to sign a Terms and Conditions document before being able to hire your equipment or if you book online you can electronically accept the terms and conditions.
You will still need to complete any ID requirements if you have not rented with us before or you rented more than 12 months prior.


All bookings are considered as standby bookings if not prepaid. If the booking has not been prepaid in full we may cancel or substitute your booking if a prepaid booking is taken. All prepaid bookings take priority.
-If you cancel your prepaid booking before 21 days out from your booking date we will retain 20% of the prepayment and refund 80% within 14 days.
-If you cancel your prepaid booking before 14 days out from your booking date we will retain 50% of the prepayment and refund 50% within 14 days.
-If you cancel your prepaid booking before 7 days out from your booking date we will retain 70% of the prepayment and refund 30% within 14 days.
-If you cancel your prepaid booking before 48 hours out from your booking date we will retain 80% of the prepayment and refund 20% within 14 days.
-If you cancel your prepaid booking before 24 hours out from your booking date or you are a no show, we will retain 100% of the prepayment and refund 0%.

Alternatively, we may elect by mutual agreement to provide a full or partial rental credit for a specified time on a case by case basis with a $50 re-booking fee.

Prepayments for bookings can be paid by credit card during the online booking process or by direct deposit to the account below.

Commonwealth Bank of Australia
Account Name: Black Dog Camera Hire
BSB: 064159
Account Number: 10396790
Reference: Your name

Is there insurance?

Yes, the rental gear is automatically insured and the excess is $750.00 (no extra to pay, it is included in the rental amount).

In the event of an insurance claim made to our insurer in relation to equipment rented out; The renter is liable for the first $750.00 of any damage or loss and is payable to Black Dog Camera Hire by the renter/hirer upon the scheduled return or upon early return.

In the event of damage or loss the renter/hirer agrees to pay the applicable amount and complete all paperwork required by our insurer for any insurance claim.
Our insurance coverage with our Insurer is Australia Wide. In the event of damage, the renter/hirer must return the equipment no matter the condition, so it can be identified by serial number (if applicable / able).
In the event of theft or loss of any equipment the renter/hirer must report the matter to the police and obtain a report number.
Black Dog Camera Hire’s insurers do not provide cover outside of Australia, The renter agrees the renter has the option to take out separate insurance coverage for overseas coverage with the renters own insurer, however any loss or damager must be paid in full by the renter at the end of the hire period and the renter will be responsible for making their own claim with their own insurer in this event.
You agree you will complete insurance claim paperwork if/when directed in a timley manner and cooperate with us and our insurer with regards any insurance claim and in the event of a completed insurance settlement, you will be liable for the excess of $750.00, otherwise you will be liable for the full repair / replacement costs.

The renter agrees, nil cover at all is offered outside Australia and the renter must first apply to Black Dog Camera Hire to travel outside Australia first and if granted permission, provide separate Travel Insurance coverage and maintain the coverage and provide documentation to Black Dog Camera Hire.

How can I pay for my rental?

Visa, Mastercard, AMEX, EFTPOS, Direct Deposit, AfterPay (you need the Afterpay App for in-store payment).

Visa, Mastercard, AMEX, EFTPOS, Direct Deposit, Stripe (online) orAfterPay.

What time can I pick up my rental on the day of the booking?

Generally pick ups for rental equipment are between 9:00am and 4:45pm Monday to Friday (additional fees may apply) and 10:00am to 1:00pm on Saturday. However, prior to 11am pick up on Saturday will incur a weekend rate.
If you need to collect piror to these time if should be no problem if you just let us know at some point before pick up (give us 2 days notice if able).

Can I take the equipment out of the Country?

Yes but only if you are an Australian citizen, however our insurer does not provide insurance outside of Australia and you will be required to show proof you have arranged your own insurance. We will also require two credit cards on file and alternate contact details. Contact us for more information.

I want to hire a camera for the weekend – When do I pick it up and drop it off? How much is the weekend rate?

You can collect your item after 12pm on a Friday afternoon and you must return it by 12noon on a Monday morning. If you return it later than this you may be charged the full daily rate for the Monday.

Our special weekend rate in equal to a 2-day rental fee, you get Sunday for free.

Exactly what are the time periods for a day, week and a month when hiring?

A daily rate is a full 24 hour period, which begins when the item has been booked to be collected. The 2nd and subsequent day rates will apply for each 24-hour or part of thereafter.

A week is a full 7 day period which begins when the item is collected. That item must be returned by that time 7 days thereafter.

A month is a 4 week period which begins when the item is collected. That item must be returned by that time 4 weeks thereafter.

Can rentals be arranged outside of normal business hours?

Yes, we can arrange for collections and returns outside of business hours 24/7.
**After hours opening is always subject to availability of stock and staff. All applicable surcharge will apply.

After Hours Opening & Overtime Surcharges

Monday to Friday between 6:30pm – 10:00pm the opening surcharge is $120.00
Monday to Friday between 6:00am – 8:00am the opening surcharge is $120.00
Monday to Friday between 10:00pm – 6:00am the opening surcharge is $130.00
Saturday 1:30pm – 5:00pm the opening surcharge is $90.00
Saturday 5:00pm to Sunday 9:00am the opening surcharge is $130.00
Sunday & Public Holidays 9:00am to 6:00pm the opening surcharge is $150.00
Sunday & Public Holidays 6:00pm to 9:00am the opening surcharge is $180.00
Christmas Day and Good Friday a $250 surcharge applies to open.

*Note voucher must be purchased online with your booking to confirm. Search “after hours” in the search bar and select the correct voucher for your after-hours request.

**Overtime (wait time) after 5:00pm Monday – Friday & after 1:00pm Saturday incur a $17.50 surcharge every 10 minutes or part thereof.