Frequently Asked Questions
Where are we?
Gabba Central Shopping Centre
Ground Floor – Shop 13b
803 Stanley Street
Woollongabba, Brisbane, 4102 Qld
Shop Entry: 4 Gibbon Street
(Same Complex As Coles Supermarket Across From The Gabba Cricket Grounds)
When are we Open?
Norman Trading Hours
Monday 8:45am – 5:00pm^
Tuesday 9:00am – 5:00pm^
Wednesday 9:00am – 5:00pm^
Thursday 9:00am – 5:00pm^
Friday 9:00am – 5:00pm^
Saturday: 10:00am – 1:00pm^
Sunday & Public Holidays: By Appointment
^We may close earlier if we have no further booking for the day.
Sunday, Public Holidays & After Hours – By Appointment With A $90.00 or $130.00 Surcharge Applying – (Christmas Day and Good Friday a $250 surcharge apply to open).
**Note voucher must be purchased online with your booking to confirm. Search “after hours” in the search bar and select the correct voucher for your after-hours request.
Subject To Availability –
Sms / call Jason on 0414717817 for availability, A $90 to $130 after-hours drop-off fee applies.
*Note this is not a guaranteed available service unless pre-booked and paid in advance.
*We may be briefly closed for deliveries from time to time, however, we will always endeavour to be open for booked pick-ups and returns.
** After-hours opening is always subject to availability of stock and staff. All applicable surcharge will apply.
After Hours Opening & Overtime Surcharges
Monday to Friday between 6:30pm – 10:00pm the opening surcharge is $120.00
Monday’s between 6:00am – 7:30am the opening surcharge is $90.00
Tuesday to Friday between 6:00am – 8:00am the opening surcharge is $90.00
Monday to Friday between 10:00pm – 6:00am the opening surcharge is $130.00
Saturday 1:30pm – 10:00pm the opening surcharge is $90.00
Saturday 10:00pm to Sunday 9:00am the opening surcharge is $130.00
Sunday & Public Holidays 9:00am to 6:00pm the opening surcharge is $120.00
Sunday & Public Holidays 6:00pm to 9:00am the opening surcharge is $130.00
Christmas Day and Good Friday a $250 surcharge applies to open.
*Note voucher must be purchased online with your booking to confirm. Search “after hours” in the search bar and select the correct voucher for your after-hours request.
**Overtime (wait time) after 6:00pm Monday – Friday & after 1:00pm Saturday incur a $17.50 surcharge every 10 minutes or part thereof.
Where can I park?
How old do I have to be to rent?
You must be 18 years or over to rent yourself, otherwise you will need a Parent or Guardian to rent on your behalf.
Do I need identification?
Yes, All customers need present a minimum of two forms of Identification from Australian authorities upon first rental and every 12 months thereafter.
At least one form of Identifercation must be from Group A or Group B, the 2nd can be from Groups A, B or C, however combined they must contain your name, address, photo and prove Australian citizenship and/or Australian residency (i.e. green medicare, permanent residence visa).
(if you do not have Identifercation with your photo on it then you must agree to us taking and hold your photo on file for you to be able to hire).
In general, Australian Issued Drivers Licence and Medicare Card will meet the requirements.
Group A
-A fully certified birth certificate (or copy certified by a Justice of the Peace)
-A current passport
-An Australian citizenship certificate
Group B
These items must include a photo for verification
-A current licence or permit issued under Australian law that has your photo, name and address, eg. Driver’s licence
-Identification issued by Government authorities eg. Public Service Employee ID
Group C
-Pension Card, Health Care Card
-Official correspondence addressed to you such as a public utility account (eg. gas, water, electricity), council rates, bank statement or similar
-Medicare, Bankcard, Visa or other credit card
-A student identification card issued by an Australian educational institution
What if you are not an Australian citizen?
All customers will need present satisfactory Identification. If you are not an Australian citizen / resident then the below Identification is required, along with a credit card bond as listed below in the bond section.
-A current passport
-A current visa for Australia
-Proof of address in Australia within the last 8 weeks
-Proof of address in the country your passport was issued from
-Bond may be waived if you have an Australian resident co-sign the hire agreement.
Please note any attempt to leave the country with rented equipment will be considered theft (unless authorised in writing from Black Dog Camera Hire).
Do I have to pay a bond?
If you pay for your rental with a valid credit card and are an Australian citizen and you meet the Identification requirements, you pick up in person and the rental equipment value is under $3,000.00, then usually nil bond is required.
If equipment value is $3,000.00 to $7,999.99 the bond will be $400.00.
If equipment value is $8,000.00 to $14,000.00 the bond will be $1,000.00.
If the equipment value if $14,001.00 to $20,000.00 the bond will be $2,500.00.
Additional bonds may apply if the rental manager has completed a risk assessment of hirer/user experience level, the environment in which the equipment will be used and it is deemed the equipment may be at risk of suffering from misuse damage, water damage, dusk & dirt intrusion or accelerated wear (other than normal wear) or at higher risk of being transported by courier (including uber type couriers) that has been organised by the customer. These bonds can range from $100 to 100% of the equipment value but are generally in line with the table below.
If you are not an Australian citizen/resident then we will most likely require a refundable bond (credit card only). The bond required will be different depending on how much equipment you wish to rent.
NOTE: Bond is only refundable if the equipment is returned on time in the same condition as hired, otherwise part or all the bond will be forfeited.
| Equipment Value | Bond Value |
| less than $500 | $100 |
| $500 – $1,000 | $250 |
| $1,001 – $1,500 | $500 |
| $1,501 – $2000 | $750 |
| $2,001 – $3,000 | $1,000 |
| $3,001 – $4,000 | $1,300 |
| $4,001 – $6,000 | $1,800 |
| $6,001 – $8,000 | $2,500 |
| greater than $8,000 | $5,000 |
Do I need ID the 2nd or subsequent time I may rent?
For Australian citizens, after your first rental, you are simply required to present a valid photo ID showing your current address. If you have not rented with in 12 months of you previous rental, you will be required to present two vaild forms of identification again.
I have found a camera / lens on your website I would like to hire – what now?
The easiest way is to book online using our booking system.
You can also email us at bookings@blackdogcamerahire.com.au. If you need something urgently, please phone us and we can process your booking over the phone 07 3036 0997.
When placing you’re booking, please nominate the equipment you would like to hire as well as the dates, pick up and drop off times. We will then contact you to confirm a pick-up time at our office at Shop 13b, 803 Stanley Street, Woolloongabba, Brisbane QLD 4102, where collect your items and pay for the hire in-person. If you are unable to collect in person, we can process your booking online or over the phone via credit card and arrange to have the equipment couriered to you and back to us again. You will also be asked to sign a Terms and Conditions document before being able to hire your equipment or if you book online you can electronically accept the terms and conditions.
You will still need to complete any ID requirements if you have not rented with us before or you rented more than 12 months prior.
BOOKING PREPAYMENTS, STANDBY & CANCELATIONS
All bookings are considered as standby bookings if not prepaid. If the booking has not been prepaid in full we may cancel or substitute your booking if a prepaid booking is taken. All prepaid bookings take priority.
-If you cancel your prepaid booking before 21 days out from your booking date we will retain 20% of the prepayment and refund 80% within 14 days.
-If you cancel your prepaid booking before 14 days out from your booking date we will retain 50% of the prepayment and refund 50% within 14 days.
-If you cancel your prepaid booking before 7 days out from your booking date we will retain 70% of the prepayment and refund 30% within 14 days.
-If you cancel your prepaid booking before 48 hours out from your booking date we will retain 80% of the prepayment and refund 20% within 14 days.
-If you cancel your prepaid booking before 24 hours out from your booking date or you are a no show, we will retain 100% of the prepayment and refund 0%.
Alternatively, we may elect by mutual agreement to provide a full or partial rental credit for a specified time on a case by case basis with a $50 re-booking fee.
Prepayments for bookings can be paid by credit card during the online booking process or by direct deposit to the account below.
Commonwealth Bank of Australia
Account Name: Black Dog Camera Hire
BSB: 064159
Account Number: 10396790
Reference: Your name
Is there insurance?
Yes, the rental gear is automatically insured and the excess is $750.00 (no extra to pay, it is included in the rental amount).
In the event of an insurance claim made to our insurer in relation to equipment rented out; The renter is liable for the first $750.00 of any damage or loss and is payable to Black Dog Camera Hire by the renter/hirer upon the scheduled return or upon early return.
In the event of damage or loss the renter/hirer agrees to pay the applicable amount and complete all paperwork required by our insurer for any insurance claim.
Our insurance coverage with our Insurer is Australia Wide. In the event of damage, the renter/hirer must return the equipment no matter the condition, so it can be identified by serial number (if applicable / able).
In the event of theft or loss of any equipment the renter/hirer must report the matter to the police and obtain a report number.
Black Dog Camera Hire’s insurers do not provide cover outside of Australia, The renter agrees the renter has the option to take out separate insurance coverage for overseas coverage with the renters own insurer, however any loss or damager must be paid in full by the renter at the end of the hire period and the renter will be responsible for making their own claim with their own insurer in this event.
You agree you will complete insurance claim paperwork if/when directed in a timley manner and cooperate with us and our insurer with regards any insurance claim and in the event of a completed insurance settlement, you will be liable for the excess of $750.00, otherwise you will be liable for the full repair / replacement costs.
The renter agrees, nil cover at all is offered outside Australia and the renter must first apply to Black Dog Camera Hire to travel outside Australia first and if granted permission, provide separate Travel Insurance coverage and maintain the coverage and provide documentation to Black Dog Camera Hire.
How can I pay for my rental?
In store or online.
Visa, Mastercard, AMEX, EFTPOS, Direct Deposit, Stripe (online) or Cash (In store only).
What time can I pick up my rental on the day of the booking?
Generally pick ups for rental equipment are between 12:00 Noon and 6:00pm Monday to Friday (additional fees may apply) and 11:00am to 1:00pm on Saturday. Prior to 11am pick up on Saturday will incur a weekend rate.
If you need to collect piror to these time if should be no problem if you just let us know at some point before pick up (give us 2 days notice if able).
We are more than happy to facilitate Moning pick ups as long as the equipment is available.
Can I take the equipment out of the Country?
Yes but only if you are an Australian citizen, however our insurer does not provide insurance outside of Australia and you will be required to show proof you have arranged your own insurance. We will also require two credit cards on file and alternate contact details. Contact us for more information.
I want to hire a camera for the weekend – When do I pick it up and drop it off? How much is the weekend rate?
You can collect your item after 12pm on a Friday afternoon and you must return it by 12noon on a Monday morning. If you return it later than this you may be charged the full daily rate for the Monday. If you’re planning to return the equipment before 9:30am please inform us at the time of making the booking.
Our special weekend rate in equal to a 2 day rental fee, you get 1 day for free.
Exactly what are the time periods for a day, week and a month when hiring?
A daily rate is a full 24 hour period, which begins when the item has been booked to be collected. That item must then be returned by that same time the following day. If you do not show, you will be charged 20% of the 1 day rate of the entire booking.
A week is a full 7 day period which begins when the item is collected. That item must be returned by that time 7 days thereafter.
A month is a 4 week period which begins when the item is collected. That item must be returned by that time 4 weeks thereafter.
Can rentals be arranged outside of normal business hours?
Yes, we can arrange for collections and returns outside of business hours 24/7.
**After hours opening is always subject to availability of stock and staff. All applicable surcharge will apply.
After Hours Opening & Overtime Surcharges
Monday to Friday between 6:30pm – 10:00pm the opening surcharge is $90.00
Monday’s between 6:00am – 7:30am the opening surcharge is $90.00
Tuesday to Friday between 6:00am – 8:00am the opening surcharge is $90.00
Monday to Friday between 10:00pm – 6:00am the opening surcharge is $110.00
Saturday 1:30pm – 10:00pm the opening surcharge is $90.00
Saturday 10:00pm to Sunday 9:00am the opening surcharge is $110.00
Sunday & Public Holidays 9:00am to 6:00pm the opening surcharge is $90.00
Sunday & Public Holidays 6:00pm to 9:00am the opening surcharge is $110.00
**Overtime (wait time) after 6:00pm Monday – Friday & after 1:00pm Saturday incur a $17.50 surcharge every 10 minutes or part thereof.